Orthopaedic Surgery Specialists

Implementation Overview

OSS relied on manual, outdated processes for scheduling surgeries with ambulatory surgery centers (ASCs). Multiple text messages, phone calls, and faxes between office schedulers, insurance providers and ASC staff were required to schedule a surgery. Surgery dates were then placed on a surgeon's Google calendar while an Outlook meeting request was sent to device reps. The process was time consuming and error prone. Relying on verbal contact, text and faxes increased the risk of miscommunication and missed documentation. Administrative costs were high because each surgeon needed his own scheduler due to the lengthy and cumbersome scheduling process.

Case Study:

Dr. Raven Casetabs speed from Casetabs on Vimeo.

Surgery coordination made easy from Casetabs on Vimeo.

Managing partner and CEO of OSS, Dr. Ray Raven found Casetabs and found the following results:

  • Since implementing Casetabs, OSS has shifted scheduling resources going from five to three schedulers without missing a beat. This has allowed the other two employees to work on marketing the practice, engaging patients more frequently and thoroughly prior to and after surgery, and helping with insurance verification/reimbursement.
  • When OSS sends case information over to the surgery center, the risk of "never events" such as wrong side surgery resulting from missed documentation or data entry errors are greatly reduced. Having realtime case information available to those who need it has also increased patient safety. Because every person involved in a case is looking at the same information, the exact content is seen by each person, which leads to fewer errors.